PDF Ebook 1-800-COURTESY: Connecting With a Winning Telephone Image, by Terry Wildemann

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1-800-COURTESY: Connecting With a Winning Telephone Image, by Terry Wildemann

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From the Back Cover

How to win friends and influence people over the telephone. Get the desired results from any telephone interaction, whether it's keeping customers happy or convincing them to buy what you're selling. This book covers much more than good telephone etiquette. It shows how to project the best telephone image for your company. Establish instant rapport by demonstrating a sincere interest in your customer's needs. Find out how to: * Answer the telephone professionally * Communicate clearly and convincingly * Listen to your customer so you know what he or she really wants * Identify verbal cues to help you ask the right questions * Answer questions effectively * Project a positive voice attitude * Present polished telephone manners that show your are confident and competent And much more!

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About the Author

Terry Wildemann is an experienced business woman who became a holistic practitioner to heal herself after multiple burnouts. As an international professional speaker, certified coach and author, she now guides leaders to evolve into stress resilient puzzle-solving ninjas who discover creative solutions by integrating the practical, tactical, logical, physical, energetic, spiritual and emotional sides of themselves.  This inward journey quickly identifies workplace challenges and their ideal solutions.Terry owned a leadership and wellness center, a manufacturing company and had a career in law enforcement. In her role as career transition trainer and certified image consultant, she volunteered to present to over 11,000 transitioning military personnel over a 20 year period. Members of all branches of the military, chambers of commerce, universities, financial institutions, healthcare institutions, railroad companies, nonprofits and small businesses have participated in Terry's programs.Terry's next book. "The Enchanted Boardroom; Evolve Into An Unstoppable Intuitive Leader," releases Fall 2016 published by Motivational Press.Schedule a chat at CoffeeWithTerry.com to discover how Terry can assist you and your team.P: 401.849.5900 W: IntuitiveLeadership.comF: Facebook.com/IntuitiveLeader       T: @TerryWildemann       

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Product details

Paperback: 144 pages

Publisher: Aegis Publishing Group, Ltd. (December 25, 1998)

Language: English

ISBN-10: 1890154075

ISBN-13: 978-1890154073

Product Dimensions:

5.6 x 0.4 x 8.5 inches

Shipping Weight: 6.1 ounces (View shipping rates and policies)

Average Customer Review:

5.0 out of 5 stars

4 customer reviews

Amazon Best Sellers Rank:

#2,214,836 in Books (See Top 100 in Books)

Very pleased with the product.

More than just a book about customer service via the telephone. This book helps the reader in practical ways to consider how to improve customer service in all departments. Loaded with excellent examples from the real world. Everyone uses the telephone, but this book hones the details that separates quality service from memorized scripts.

This book is a most practical and useful guide for those responsible for serving customers by telephone. As a trainer in the field of customer service skills, I have added this book to the workshop entitled "Customer-focused Telephone Skills." Attendees have rated it as terrific source of information and encourage others to tap into the many tips and techniques offered in this publication.

I never expected a book on using the telephone to be so practical. Easy to read and very easy to implement the suggestions. A great resource for anyone concerned with positive customer relations. Every business should have this.

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1-800-COURTESY: Connecting With a Winning Telephone Image, by Terry Wildemann PDF

1-800-COURTESY: Connecting With a Winning Telephone Image, by Terry Wildemann PDF